Job Details

2nd Line IT Support Technician

19 days ago

RoundWorks IT
Full Time
£30,000 per annum  
Mansfield   NG210HJ

RoundWorks IT is expanding! Were looking to bolster our IT Support team with ambitious, hard-working and driven IT individuals. The RoundWorks ethos is built around our golden rule: Treat others as you wish to be treated. Its our mission to provide cost-effective solutions and honest IT services for businesses nationwide. This role is an exciting challenge for anyone looking to join a fast-paced, modern, rapidly growing IT Service Provider offering genuine opportunities to progress their careers in the IT sector. Our ideal candidate will have prior experience working for a Managed Service Provider with a minimum of two years IT Support experience under their belt with great written and verbal communications. Fantastic communication skills are imperative. As a 2nd Line IT Support Technician, youll be dealing with the more complex natured IT problems for our client base, acting as an escalation point for the 1st Line Support team and getting involved with the planning and deliverance of IT Projects. Youll have full responsibility for logging and handling your own tickets, escalating and following up with our clients. System generated alerts and real-time monitoring will form part of your job role. Youll need a full UK driving license and your own transport, youll be required to attend our clients premises as needed. Sounds good? Heres what youll need: 2 years minimum experience providing IT Support, ideally in a Managed Service environment Fantastic customer service, problem-solving skills and a keen eye to detail Highly experienced working with Microsoft Office including older versions The ability to apply your skillset in a dynamic and ever-changing landscape Good experience with Microsoft technologies, including on-premise and cloud solutions Competent networking abilities, with understanding of networking related services The ability to troubleshoot and configure all Windows desktop OSs Office 365 experience including SharePoint Online, Exchange Online and Azure Good knowledge of Active Directory and Group Policy Strong skills with Windows Server Operating Systems (Server 2008-2019) The ability to meet strict SLAs working in a fast-paced MSP environment A good understanding of IT infrastructures and best practises The ability to work 40 hours per week over a 5-day week, working hours may vary What RoundWorks IT are offering: A competitive salary of £22k-£30k DOE Genuine progression opportunities with career advancement The perfect opportunity to further develop your IT skillset, knowledge and competence 28 days annual leave plus an additional day for your birthday Free onsite parking at our offices in Mansfield Company laptop and equipment Free work uniform RoundWorks Fun Days Workplace pension scheme Highly discounted broadband How to apply To apply for this role, please email your CV and covering letter to by 1st February 2020. For more information about RoundWorks IT, please visit

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Please note applications for this job close on 07-Feb-2020, applications submitted after this date may not be considered.